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Lucky Kapur has an extensive background in service delivery and operations management, with experience in leading large contact centers for various industries such as telecom, DTH, e-commerce, NGOs, market research, and BFSI. Lucky has held senior leadership roles in companies like EOSGlobe, Radical Minds Technologies Pvt. Ltd., and INSIGHT CUSTOMER CALL SOLUTIONS LIMITED. With a Bachelor's degree in Humanities/Humanistic Studies from Delhi University and a High School degree from Manav Sthali School, Lucky has a strong educational foundation to support their successful career in the industry.