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Stacy Mercer is an experienced professional in customer services and operations, currently serving as the Director of Customer Affordability and Regulated Customer Services at ENMAX since April 2008. In this role, Stacy manages the ENMAX Energy regulated rate portfolio with a focus on P&L management, customer service excellence, and team leadership, including the development of the ENMAX Energy Collections team. Previous positions at ENMAX include Director of Commercial Billing Operations and Retail Systems, where strategic initiatives related to billing systems and customer experience were executed, and roles such as Manager of Strategic Customer Initiatives and Manager of Community Investment, each contributing to enhanced customer experiences and community engagement. Prior to ENMAX, Stacy worked at GE in various project management and customer service roles, demonstrating a consistent track record of driving process improvements and achieving high-performance metrics across teams.