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Sandra Way is a seasoned professional in strategic program management with extensive experience at Energy Queensland since September 2017, where roles have included Senior Strategy Analyst, Manager of the Corporate CSO Initiative, and Senior Portfolio Analyst. Prior to that, Sandra worked at Ergon Energy Retail as a Customer Experience Delivery Specialist and held various positions at Ergon Energy from 2004 to 2017, including Senior Program Analyst and Business Advisor, focusing on strategic program management and customer service integration. Sandra's earlier career at Ergon Energy included roles in administration and finance from 1998 to 2002. Academic credentials include a Graduate Certificate of Leadership and Management from Griffith University and a Bachelor's degree in Business Administration from CQUniversity.