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Robert Montano possesses extensive experience in customer service management across multiple industries, specializing in call center operations and process improvement. Currently serving as CX Operations Manager at EMPLOYERS since April 2018, Robert previously held roles such as Customer Support Manager and Service Center Supervisor within the company. Prior experience includes leadership positions at Asurion as Premium Support Services Supervisor and at Employers Insurance as Customer Support Supervisor, where Robert focused on call center management and workers' compensation claims. Robert also managed call centers at Silver State Schools Credit Union and Medco, implementing strategies that significantly improved performance and customer satisfaction. A graduate of the University of Nevada-Las Vegas, Robert's career is marked by a commitment to enhancing operational efficiency and team success.