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Ahmed Thaer Ahmed is a seasoned IT professional with extensive experience in technical support and service management. Currently serving as a Senior IT Support Specialist at Emirates Post since October 2018, Ahmed is responsible for setting up desktop computers, peripherals, and testing network connections. Previously, at Wipro Limited from June 2015 to January 2018, Ahmed managed an IT support project for FAB, addressing various incidents and issues. Additionally, as a Service Desk Lead at the National Bank of Abu Dhabi from September 2012 to June 2015, Ahmed played a key role in improving solution delivery times and prioritizing client requests to enhance operational efficiency. Ahmed holds a Bachelor of Engineering in Electrical and Electronics Engineering from Ajman University, completed in 2012.