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Mohamed Hatem has a diverse work experience spanning multiple industries. Mohamed started their career as a Customer Service Representative at VODAFONE UK LIMITED in 2014, where they provided prompt and effective customer support and maintained a high level of product and service knowledge. In 2018, Mohamed joined noon as an Escalation Specialist, resolving customer issues through strong interpersonal skills and conflict resolution techniques. Mohamed also handled service requests and emergency callouts efficiently while focusing on preserving customer experience and serving the company's best interests. Currently, Mohamed works at EmiratesHR as a Client Relations Management professional. Mohamed is proficient in identifying and addressing system performance issues using streamlogs and Zeebe. Additionally, they have experience in creating user profiles and running necessary scripts for AWS user login. Mohamed has a demonstrated ability to improve customer satisfaction through effective communication, issue resolution, and relationship building.

From 2013 to 2016, Mohamed Hatem attended the Faculty of Commerce - English Section, where they pursued a degree in Accounting. Mohamed successfully completed their studies and obtained a "Good" degree.