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Eddo Hojilla is an experienced professional with a strong background in customer service and financial aid, currently serving as a National Service Center Analyst II at ELM Resources since July 2019. Prior roles include DMS Sales Agent at Humana, Financial Aid Customer Service Representative Lead at Zenith Education Group, and various positions in financial aid and customer support at several educational institutions. Eddo's expertise encompasses coaching and developing employees, improving processes for quality and compliance, and providing exceptional customer interactions, demonstrated through a history of successful roles in high-volume environments. Eddo holds a Bachelor of Science in Business Administration with a focus on Management from the University of North Carolina at Pembroke.