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Derrall Lewis is an experienced IT professional with a solid background in desktop and end-user support, currently serving as a Senior Deskside Support Technician at eJAmerica and a Desktop Support Technician at Altice Business USA. Expertise includes installation and troubleshooting of various Dell and Cisco devices, asset management, and Microsoft systems, particularly Windows 10 updates. Previous roles encompass IT support at Insight, where Derrall specialized in remote desktop support and account management within Active Directory, and positions at Arkansas Children's, Xerox, and Baptist Health, focusing on data migration, customer service, and hardware installation. Educational qualifications include an Associate of Applied Science in Computer Information Systems from the University of Arkansas - Pulaski Technical College.