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James Earl is an experienced IT professional with a diverse background in technical support and service desk roles. Currently serving as a Service Desk Technician at EGLtech since March 2020, James has previously held positions including Help Desk Specialist at NewGround and Senior IT Analyst at YASH Technologies. Additional experience includes various technician roles at Atos, SAF-HOLLAND Inc., and The Hines Corporation, where expertise in user account management, help desk call resolution, and onsite support was developed. James's early career included positions at CompuCraft and MCPc, focusing on diagnostics and hardware troubleshooting, along with a strong track record of effective customer service. James holds a Bachelor of Science in Information Technology & Security from Baker College of Muskegon.