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Agnieszka M. has extensive experience in customer success and operations, currently serving as Team Lead Customer Success for EMEA at eFinancialCareers since May 2013, where responsibilities include team leadership, employee recruitment and onboarding, and ensuring client satisfaction across European locations. Prior roles at eFinancialCareers involve senior and junior positions focused on account management, campaign management, and technical support for high-profile clients. Agnieszka M. also has prior experience at Dice as a Senior Operations Executive and completed a translation internship. Academic qualifications include multiple degrees in German Philology from Uniwersytet im. Adama Mickiewicza w Poznaniu and Johannes Gutenberg University Mainz.