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Hugo Oros has extensive experience in technical support and network operations, most recently serving as NOC Engineering Ops at Verizon Media Platform from October 2015 to July 2023, where responsibilities included providing Tier 2 support for clients and provisioning content servers within the Content Delivery Network. Prior to this, Hugo worked as a NOC Support Engineer at Verizon Digital Media, focusing on monitoring critical infrastructure for CDN and video streaming platforms. Other roles include TOC Analyst at Ticketmaster, where oversight of mission-critical systems was essential for compliance with service agreements, and Project Lead at eSkillz, with prior positions as IT Help Desk/Logistics and Computer Tech, showcasing a consistent track record in providing technical support across various industries. Hugo completed studies at Mt. San Jacinto College from 2007 to 2008.