Rachel Michelson is a seasoned Customer Success Manager with extensive experience in managing client accounts and enhancing customer satisfaction across various sectors. Currently engaged at Edenred since October 2022, Rachel previously held a similar role at Appspace, successfully overseeing over 68 accounts with an ARR exceeding $1.3M. Training as a Customer Success Fellow at SV Academy honed skills in customer engagement and data tools, while earlier positions as a Freelance Virtual Assistant and in the restaurant industry developed strong interpersonal and service-oriented skills. Rachel holds a Bachelor’s Degree in Animal Sciences from the University of Illinois Urbana-Champaign, complemented by a minor in Chemistry.
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Edenred
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Edenred SA, formerly New Services Holding SA, is a France-based company engaged in the provision of prepaid corporate service vouchers. It designs and manages solutions that improve the efficiency of organizations and purchasing power to individuals. By ensuring that allocated funds are used specifically as intended, the Company's solutions enable its customers to more effectively manage their employee benefits (such as Ticket Restaurant, Ticket Alimentacion, Ticket Universal Employment Service Voucher (CESU) and Childcare Vouchers, among others), expense management process (Ticket Car, Ticket Clean Way and Repom, among others) and incentive and rewards programs (such as Ticket Compliments, Ticket Kadeos, among others). Edenred SA also supports public institutions in managing their social programs. The Company also operates through Vasa Slovensko and is present in over 40 countries in Americas, Europe, Africa and Asia. It also operates through UTA.
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