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Jessica Mancini is an experienced Senior Event Specialist at Echo360, with a career spanning over 15 years in event management and technical support. Since August 2008, Jessica has been integral to Turning Technologies, managing sales, project management, and providing technical support for events across a 15-state Northeast Territory. Previous roles include Technical Support and Onsite Events at Turning, where Jessica developed expertise in software training and event support, and Program Supervisor at InfoCision Management Corporation, where oversight of a 25-30 member call center team was key. Jessica's career began at Dobson Communications, focusing on workflow analysis and performance enhancement for customer service operations. Jessica holds a Bachelor of Arts in Professional, Technical, Business, and Scientific Writing from Carnegie Mellon University.