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Leanne Florence has extensive work experience in operations and management roles. Leanne is currently working as the Head of Operations at Echo Managed Services. Prior to that, they worked at LV= as an Operations Manager and Sales Service Manager. Leanne also has experience at Legal & General as a Service Delivery Manager, where they played a key role in the merging of two departments. Leanne has previous experience as a Managing Director at Opserve Solutions, where they implemented process improvements and achieved significant results. Leanne also worked at RSA in various roles, including Operations Manager and Team Leader, where they led teams and delivered sales and service support. Leanne started their career as an Insurance Advisor, where they demonstrated exceptional cross-selling skills.

Leanne Florence earned a Bachelor of Arts (BA) in English and History from University College Chester in 1996-1999. Leanne also obtained a Certificate in Service Management in Call Centre Management, Planning, and Leadership from the University of Sunderland in 2002-2003. In addition, they hold additional certifications, including a BA Hons from Chester University and a BA Hons with a Certificate in Call Centre Management. Specific dates for these additional certifications were not provided.