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Shawn D'Ambrosio is a skilled Technical Services Specialist at EASA since January 2016, with a strong background in technical support and consulting. Prior experience includes roles as a Sr. Support Engineer at Avnet Services and a Technical Support Consultant at RedPrairie, where responsibilities encompassed user support, software installation, SQL scripting, and customer liaison functions. Additional experience includes implementation and system administration roles at Per-Se Technologies and InnerLink Strategic Solutions, focusing on software upgrades, client training, and network operations. Shawn D'Ambrosio holds a Bachelor's degree in Information Technology from American InterContinental University and an Associate degree in Computer Information Management from the International Academy of Design and Technology.