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Kerry Hughes is a seasoned professional in customer relations and operations management with extensive experience in the utility and energy sectors. As a Manager in Customer Relations at Duquesne Light Company since October 2016, Kerry has adeptly addressed sensitive, high-profile utility issues, requiring a blend of empathy and effective resolution strategies. Previously, Kerry held various leadership roles at Encentiv Energy, including Manager of Contact Center Operations and Vice President of Administration, where responsibilities encompassed customer service operations, policy development, and operational oversight. Additional experience includes director-level positions at Direct Energy Business and Strategic Energy, focusing on client services, billing operations, and customer satisfaction initiatives. Kerry earned a Bachelor of Science degree in Consumer Affairs/Business from Indiana University of Pennsylvania.