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Brendan Lynch is an experienced professional in the field of customer experience and insights, currently serving as the Insights & Planning Executive at Dublin Airport DUB since January 2016. Brendan’s role focuses on utilizing strategic insights to enhance passenger satisfaction and foster repeat usage of the airport. Prior to this position, Brendan worked as a Research Officer at Dublin Airport Authority (DAA), managing the tracking research program and providing critical data on passenger behaviors. Brendan also has a background in media, having operated as a freelance cameraman in Brussels and worked as a Senior Data Analyst at Millward Brown Lansdowne, where extensive data analysis and research design input was delivered. Brendan holds a degree in Media Studies with a concentration in Television Production from Ballyfermot Senior College.