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Sian Gray possesses extensive experience in customer experience and communication, currently serving as the Head of Customer Experience and Communications at P&O Ferries since February 2018. Prior to this role, Sian Gray held several positions within P&O Ferries, including Customer Experience and Insights Manager and Customer Relations Manager. Sian Gray also contributed to Saga plc. from March 2012 to December 2017, where positions included Head of Complaints and Customer Care Manager and Claims Multi Skilled Team Manager.