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Catalina Muggli has been in the customer service industry since 2014. Catalina began their career as a Customer Service Representative at ATELKA, where they worked for two years. In 2016, they moved to PENNINGTONS LTD, where they worked as a Sales Service Representative. In 2017, they joined Drivewyze as a Senior Customer Experience Representative, where they currently work.

Catalina Muggli attended Universidad de Guayaquil from 2015 to 2016, studying Teaching English as a Second or Foreign Language/ESL Language Instructor.