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Michele McKenna is an experienced professional in customer success and project management with a strong background in the technology and engineering sectors. Currently serving as Senior Manager of Enterprise Customer Success at Drata, Michele previously held leadership roles at Salesforce and ServiceMax, where significant achievements included driving product adoption strategies, managing substantial annual recurring revenue (ARR), and exceeding performance targets. With a history of fostering customer relationships across complex projects at Velos and implementing process improvements at Ninyo & Moore, Michele's expertise is supported by advanced degrees in Geotechnical Engineering from the University of California, Berkeley, and Civil Engineering from Rensselaer Polytechnic Institute.