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Brian Franklin, MBA, serves as the Customer Experience Lead at DraftKings Inc. since July 2019, bringing extensive experience in customer engagement and operational management. Previously, Brian held multiple roles at MZ from 2017 to 2018, including Live Operations Manager focusing on monetization and Game Ambassador. Prior to that, Brian worked as a Sales Advisor at Tesla from 2015 to 2016. Brian holds a Master of Business Administration with a concentration in International Business from the University of Houston-Victoria and a Bachelor of Science in Marketing from The University of Tennessee at Chattanooga.