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Melvin Woods has extensive experience in technical support and customer service, spanning over three decades in the telecommunications industry. Currently serving as a Technical Assistant Analyst at Hiawatha Broadband Communications, Inc. since December 2015, Melvin provides technical support for phone, video, and internet issues. Prior roles include Retention Specialist at CenturyLink, Customer Service Supervisor at APAC Customer Services, and Business Care Representative at Sprint Nextel. Melvin also held management positions such as Tech Ops Manager at Mediacom and Installation Manager at TCI of Illinois, where responsibilities included supervising teams, overseeing operations, and addressing customer concerns. Melvin's career began as a Lead Technician at CTG, focusing on training staff in cable TV and high-speed data installation.