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Cristiano Palazzo has a diverse and extensive work experience. Cristiano most recently worked as a Software Engineering Manager at Dock, starting in August 2022. Prior to that, they were employed at Conta Zap as the Head de Banking, where they managed the development of banking solutions and achieved significant improvements in performance and operational efficiency.

Cristiano also served as a Gerente de Projetos de Inovação at banQi, overseeing innovation projects and analyzing the viability of new products. Before that, Cristiano worked at Zoop as a Gerente, coordinating teams involved in managing projects and systems for iFood and Zoop's clients.

Earlier in their career, they worked as a Líder de Negócios e Projetos at Callink Serviços de Call Center, leading teams responsible for projects and systems for clients such as CIELO, Santander, Zurich, and Icatu. Cristiano also worked at TQI Consultoria as a Gerente de Projetos, delivering projects for clients like Multiplus Fidelidade, Qualicorp, Pernambucanas, Appus, and SIL.

In addition, Cristiano has experience as a Gerente de Projetos and Analista de Negócios at Callink Serviços de Call Center, where they managed projects and systems for Banco Santander, focusing on outbound operations. Cristiano also held the role of Gerente de Operações at Valecard.

Earlier in their career, they worked as a Gerente de Projetos at TQI - Technology and Quality on Information, where they managed software development projects for clients such as UOL, PagSeguro, Buscapé, and iG.

Before that, Cristiano was the Director of PD Info, a software development company specializing in school management systems. Cristiano started as a programmer and later took on managerial and commercial responsibilities. During their tenure, the company successfully implemented their system in over 60 schools.

Cristiano Palazzo's education history is as follows:

- From 1992 to 1996, they attended Universidade Federal de Uberlândia - UFU, where they obtained a degree in Ciência da Computação (Computer Science).

- In 2004 and 2005, Cristiano pursued an MBA in Gestão de Negócios (Business Management) from ESAMC.

- From 2006 to 2007, they completed a pós-graduação (post-graduation) program in Especialização em Java (Specialization in Java) from UNITRI.

In addition to their educational qualifications, Cristiano Palazzo has also earned several certifications, including:

- Change Management Foundation from Management 3.0 (obtained in April 2023).

- Advanced Certified Scrum Product Owner from Scrum Alliance (obtained in January 2022).

- Certificado Líderes do Agora from FRST Falconi (obtained in October 2021).

- Certified Scrum Professional®-ScrumMaster from Scrum Alliance (obtained in June 2021).

- Management 3.0 (M3.0) - Agile Leadership from Management 3.0 (obtained in May 2021).

- Advanced Certified Scrum Master from Scrum Alliance (obtained in February 2021).

- Certified Scrum Product Owner from Scrum Alliance (obtained in October 2020).

- OKR Master Certified from TIexames (obtained in August 2020).

- Scrum Foundation Professional Certificate from CertiProf (obtained in August 2020).

- Agile Coach Professional Certificate from CertiProf (obtained in November 2019).

- Kanban KMP Foundation I from Kanban University (obtained in April 2017).

- Prince2 Foundation from APMG-International (obtained in August 2015).

- Prince2 Practitioner from APMG-International (obtained in August 2015).

- ITIL Foundation from EXIN (obtained in September 2013).

- Certified Scrum Master from Scrum Alliance (obtained in March 2009).

- DevOps Essentials Professional Certificate (DEPC) from CertiProf (obtained in August 2020).

These certifications demonstrate Cristiano's commitment to continuous learning and professional development in various fields, including Agile methodologies, project management, and software development practices.