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Hristo Ivanov is a skilled Solution Architect and ServiceNow Platform Team Lead at Do IT Wise, a ServiceNow Elite Partner acquired by Inetum since September 2018. Ivanov has extensive experience in understanding customer requirements, managing platform applications, and optimizing processes using ITIL/ITSM best practices. Previous roles include Incident Manager at Atos, where Ivanov supported incident management processes and change management, and Front Desk Agent at The Ritz-Carlton Bacara, where responsibilities included guest check-in and payment processing. Ivanov holds a Bachelor's Degree in Iranian/Persian Languages, Literatures, and Linguistics from Sofia University St. Kliment Ohridski.