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Jason M. has a strong background in customer success management, with experience spanning multiple industries. Jason began their career at The Phoenix Companies, Inc. as a Marketing Analyst, where they recommended SaaS solutions to support global investment marketing and sales goals. Jason then joined EquiSearch Services as an Account Manager, where they managed relationships with executive stakeholders at North American financial services customers. Jason later moved on to ClubFit-JV as a Customer Success Manager, before joining Direct Commerce as an Enterprise Customer Success Manager. At Direct Commerce, they acted as a trusted advisor and advocate for Fortune 500 and other enterprise customers, overseeing P2P automation and facilitating productive buyer-supplier relationships. Jason's responsibilities included managing customer and supplier onboarding projects, providing technical support, and creating documentation and training curriculum. Jason has a strong focus on customer satisfaction and ensuring the successful adoption of software solutions.

Jason M. holds a Bachelor of Arts (B.A.) degree in Communications from Iona University. Additionally, they have obtained a Scrum Foundations certification from Scrum Alliance in August 2022.