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Omar El Farouk Belhaj currently serves as a Manager at Direct Assurance since June 2023, previously holding the position of Supervisor at Webhelp from January 2013 to May 2023. At Webhelp, responsibilities included management, coaching, and organizing team activities to achieve qualitative objectives, as well as overseeing call flow and ensuring quality customer relations. Omar has a robust educational background, pursuing a Master's degree in Digital Marketing Strategies at Ibn Tofaïl University (2022-2024) and holding a Bachelor's in Commercial Engineering and Digital Marketing from ENCG Kénitra (2021-2022), along with specialized training in Business Management from the Institut Spécialisé de Technologie Appliquée (2018-2021). Atelier experience also includes supervisory roles in Algeria.