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Sohail Ahmed is a seasoned professional with extensive experience in service delivery and operations management across diverse sectors. Currently serving as Senior Service Delivery Manager at ReSource Pro since September 2021, Sohail leads client health initiatives for ten accounts, focusing on maximizing service delivery performance, enhancing operational efficiency, and achieving significant profit margins. Previously, as Senior Manager at DBS Bank, Sohail managed the digibank Contact Centre, driving customer experience through technology. Sohail also held roles at Tata Consultancy Services and Wipro BPO, where key achievements included generating substantial financial benefits and successfully managing team transitions. Sohail holds a Bachelor of Engineering in Mechanical Engineering from Amrutvahini College of Engineering.