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Rupali Sharma is a Customer Success Manager with experience at Diligent since April 2024 and previously at Keka HR from February 2022 to April 2024. At Diligent, Rupali focuses on building client relationships, addressing concerns, and advocating for clients within the organization to ensure client goals are met. Prior to this role, Rupali served as a Business Development Manager at Frontline Electro Medical Limited from February 2019 to January 2022, where efforts involved initiating and nurturing relationships with potential clients while monitoring industry trends and competitor activities. Rupali holds a Bachelor of Arts in History from Delhi University (2013-2016) and a Master of Arts in History from Indira Gandhi National Open University (2018-2020).