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George Nansi is an experienced professional in workforce management and contact center operations with a career spanning over 15 years. Currently serving as a Senior Manager at Dialogue since March 2020, George has held various roles including Workforce Manager and Service Level Manager. Prior experience includes managing contact center operations at Brightstar Corp., where responsibilities encompassed budget administration and quality assurance program development. George has also contributed to organizational success as a Program Manager at Gemma Communications, a Customer Service Team Manager at Sears Canada, an Operations Lead at Cognizant Technology Solutions, a Service Desk Quality Coordinator at CEMEX, and an Order Manager at GENPACT. George holds a Certificate in Process Improvements and Quality from HEC Montréal.