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Sarbani Sengupta is an experienced professional with a strong background in customer service and operations management. Currently serving as the Vice President of Customer Service at DHL Express (India) Pvt Ltd since July 2004, Sarbani has previously held significant roles such as National Head of Customer Service and Regional Head of Operations & Underwriting at ICICI Prudential Life Insurance Co Ltd from August 2001 to July 2004, and Branch Manager at Standard Chartered Bank from February 1995 to July 2001. Sarbani holds an MBA in Marketing from SVKM's Narsee Monjee Institute of Management Studies, completed in 1993, as well as a Bachelor’s degree in Economics obtained from 1988 to 1991.