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Bernard Tsang has a wealth of experience in the customer service industry. Bernard has held various leadership roles at companies such as DHL, Hong Kong CSL Limited, Nokia, Medicare Australia, and American Express. Tsang is known for their expertise in quality improvement, customer experience initiatives, and workforce management. Bernard also has a background in project management and contact center operations. Tsang holds a Bachelor's degree in Medical Science from the University of Sydney and a Certificate in Call and Contact Centre Management from the Australian Direct Marketing Association.