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Alina Tofan is an experienced service delivery professional currently serving as Service Director DGFF at DHL since April 2016, where responsibilities include managing complex projects and ensuring high customer satisfaction. Prior experience includes roles at IBM DCCE as 1st Line Service Delivery Manager, focusing on workplace culture and team productivity, and at IBM Global Services as Team Lead in Batch & Application Management, overseeing communication and compliance. Earlier career positions include IT Specialist roles and a Sales Manager at Arhipelago. Alina holds a Master's degree in Computer Science from ELITEC and a Bachelor's degree in Business Administration from the University of Economics and Business Administration in Romania.