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Vindhya Wijegunawardane currently serves as the Vice President of Service Excellence & Transformation at DFCC Bank PLC since April 2024. Prior to this role, Vindhya held the position of Head of Customer Experience at Hatton National Bank PLC from May 2016 to April 2024 and served as Senior Manager of Operations at Firstsource from January 2014 to May 2016. Additional experience includes managerial roles in customer service and service recovery at airtel, project coordination at USAID, and various managerial positions at Etisalat, spanning customer service and training. Vindhya holds an Advanced Diploma in Marketing from The Chartered Institute of Marketing and an MBA from Cardiff University.