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Nicole Johnson is an accomplished professional with over a decade of experience in customer experience management and a strong background in various roles at Delta Air Lines, including Customer Experience Manager and Lead Quality Assurance Supervisor. Nicole led a team of 50 call center supervisors, achieving top rankings in Specialist Promoter Scores while implementing critical safety measures during challenging times. Recognized as Employee of the Year in 2014, Nicole also worked as a Licensed Real Estate Broker, significantly increasing regional sales and managing a team of agents. Educational qualifications include an MBA and a Bachelor's degree in Business Administration from Western Governors University, along with an Associate degree in Hotel/Restaurant/Tourism Management from Atlanta Technical College.