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Mahmoud Abdelaziz is a seasoned professional with diverse experience in customer experience, operations, and technical support. Currently serving as the Regional Manager for Customer Experience & Operations at Cargoz.com since April 2022, Mahmoud has previously held various roles including Operations Manager and Assistant Manager in the same company. At Boxit Storage, from May 2021 to March 2022, Mahmoud was instrumental in enhancing customer experience through effective sales strategies and resolving operational issues. Prior experience at Apple, from July 2018 to May 2021, included roles as Senior Technical Support Specialist and Technical Support Specialist, where Mahmoud excelled in troubleshooting and customer service. Earlier in the career, Mahmoud worked as a Sales Associate at Al-Futtaim and as an Executive Administrative Assistant at Gold Salah Company, demonstrating skills in sales, administration, and process improvement. Mahmoud holds a Bachelor's degree in Tour Guiding from Future Academy, completed in 2014.