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Richard Lawrence is a seasoned professional with extensive experience in infrastructure change management and technical escalations. Currently serving as the Manager of Infrastructure Change Management at Rackspace since April 2019, Richard previously held a significant role at Datapipe since October 2010, focusing on incident management, project management, and customer-centric problem resolution. Prior to Datapipe, Richard worked at EasyLink Services International Corporation, where responsibilities included managing information security, business continuity, and disaster recovery plans, as well as overseeing global network management. Richard's career is marked by a strong emphasis on operational excellence, risk assessment, and technical documentation.