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Jonathan Pilouare is an accomplished customer success professional with extensive experience in managing business operations and project delivery across various industries. Currently serving as Customer Success Manager at Datalex since March 2020, Jonathan leads customer success initiatives for two North American airline companies, overseeing P&L and third-party deliverables. Previously, as General Manager at Hansen Technologies, Jonathan drove the success of products SolutionsCX and NirvanasoftCX while managing energy and utility client projects. Jonathan also held multiple roles at IGT, focusing on large-scale lottery system implementations, and contributed to project management at Citi and GE. Jonathan's career began as a Support Analyst at Lexmark International, where responsibilities included training and client support. Jonathan holds a Bachelor’s degree in Engineering, Electrical & Electronics from the University of Hertfordshire.