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Syed Umair Naseer has a diverse work experience spanning over 15 years. Syed Umair currently works at Daraz as the Head of Customer & Seller Complaints since June 2021. In this role, they are responsible for reducing complaint resolution time and implementing policies and controls for customer retention. Syed Umair collaborates with other departments to improve processes and enhance the overall experience. Syed Umair also handles seller claims to manage both experience and business costs.

Prior to Daraz, Syed worked at IBEX | Global for over 10 years. Syed Umair held various positions including Operations (Contact Center) Manager, Assistant Manager Operations, Management Information System (MIS) Lead Supervisor, Quality Assurance Executive, and Client Services Executive. Syed Umair gained extensive experience in managing contact center operations, overseeing teams, and ensuring customer service targets were met. Syed Umair also excelled in sales and received recognition for their consistent performance and top sales achievements.

Additionally, Syed worked at VertiCity Pvt Ltd as a Client Service Representative from November 2005 to October 2006.

Syed Umair Naseer holds a PMP® certification and an MBA in Supply Chain Management, combining their project management skills with a strong understanding of supply chain operations. Their work experience showcases their expertise in customer service management, operations, and process improvement.

Syed Umair Naseer, PMP®, MBA-SCM, completed their Bachelor of Commerce degree in Business/Commerce, General from Karachi University in 2007. Following this, they pursued their Master of Business Administration (MBA) with a specialization in Supply Chain Management from Iqra University (Official) from 2008 to 2014.

In terms of additional certifications, Syed obtained the Project Management Professional (PMP)® certification from the Project Management Institute in October 2020. Syed Umair also holds a Call Center Proficiency Certificate, which they obtained in January 2006 from Eveready One World (Pvt) Ltd.