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Louis Dupe is a seasoned professional with extensive experience in customer management and sales operations, currently serving as the Director at Customer Driven Solutions since October 2014. Prior roles include Director at CCMS Pty Ltd, Director of Newsadvantage and Sales Operations at News Ltd, and Managing Director of Voice Sales and Solutions at Telstra, where significant revenue strategies and customer service transformations were implemented. Louis also held positions as General Manager of Travel Services at Ansett and Head of Call Centres at Westpac Banking Corporation, showcasing a proven track record in enhancing employee engagement and operational efficiencies across various organizations. Academic qualifications include studies at Deakin University.