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Joffrey Alvarez is an experienced IT professional with a diverse background in management and customer service. Currently serving as the Manager of the IT Service Desk at ChenMed since July 2019, Joffrey leads a team providing technical support and ensuring customer inquiries are efficiently resolved. Prior to this role, Joffrey worked as an IT Help Desk Technician at Mytech, contributing expertise in software solutions and troubleshooting. Joffrey's managerial experience also includes positions as Assistant Store Manager at DDS Discounts and Center Operations Manager at Bank of America, where operational efficiency and customer satisfaction were prioritized. Joffrey has a solid foundation in banking from roles at JPMorgan Chase & Co. and Wells Fargo. Education includes an ongoing Bachelor of Science in Cloud Computing from Western Governors University and an Associate's degree in Information Technology from Broward Community College.