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Heli K. currently serves as a Service Manager at CSC - IT Center for Science, focusing on service management for EUDAT research data services while leading efforts to enhance agile development methodologies. Prior experience includes roles as Customer Success Manager at Nordcloud, where responsibilities encompassed managing customer relationships and improving service delivery in the Public Cloud sector, and Service Manager at Eficode, overseeing service management and development based on customer feedback. Heli K. has also gained research experience through traineeships at Ericsson and MAPEGY, alongside earlier roles in baking, demonstrating a diverse skill set in both technology and service management. Heli K. holds a Bachelor's degree in Industrial Management / International IT Business Management from Metropolia University of Applied Sciences.