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Rachel Tonge is an experienced healthcare professional currently serving as Resident Regional Director at Crothall Healthcare since June 2013. Tonge leads a team of approximately 70 employees, managing various aspects of patient transport and logistics in the largest private hospital in Maryland. Responsibilities include quality control, customer satisfaction, financial reporting, staffing, budgeting, training, and compliance with state and federal regulations. Previous roles at Crothall include Director of Patient Transport and Operations Manager for Patient Transportation. Earlier experience includes serving as a Guest Experience Agent at Hyatt Regency and a Family Policy Intern for the Department of Defense. Rachel holds a Bachelor of Science degree in Marketing and Conflict Resolution from Salisbury University, complemented by studies at Bond University.