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Michael Herron is an experienced Delivery Manager and ServiceNow Master Architect at Crossfuze, with a focus on ServiceNow technology since July 2019. Prior to this role, Michael worked as a Senior Implementation Consultant at TeamUltra, leading major ServiceNow transformation projects for prominent financial organizations in Europe. Expertise includes integrations, data transformation, workflow, ITIL functions, and custom application development. Michael's background also includes a significant tenure at Boots UK as a ServiceNow Developer, where responsibilities encompassed administration, scripting, and stakeholder management. Michael holds qualifications in ITSM, CSM, and various micro-certifications, with education from Bosworth Independent College and the University of Hertfordshire.