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Harsh Nathani is a seasoned professional with extensive experience in digital transformation, process design, and business analytics across various industries. Currently serving as Lead for Digital Transformation and Customer Service at Croma, Harsh is focused on implementing innovative technologies and customer strategies. Prior roles include Program Manager for Automation and Robotics at Amazon, where Harsh oversaw automation projects globally, and Senior Manager for Data Analytics at Michelin, emphasizing data democratization and analytics literacy. Harsh began a career at Tata Consultancy Services, progressing through various roles such as Business Transformation Consultant and Strategic Account Manager. An MBA graduate from Nirma University with a specialization in Marketing, Harsh has demonstrated a consistent ability to drive operational excellence and enhance customer satisfaction through strategic initiatives.