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Richard Romasanta is an experienced professional with a strong background in customer service and community management. Currently serving as the eCommerce Customer Service Manager at Critical Role since August 2021, Richard previously held the position of Operations Manager at 5CA from August 2018 to August 2021. Prior experience includes work as a Community Manager at Glu Mobile, where responsibilities encompassed social media management and community engagement on notable titles such as Racing Rivals and Katy Perry Pop. Richard began a career in customer support at Blizzard Entertainment, where as a Senior Online Customer Support representative, oversaw a team and managed customer interactions. Richard's education includes ongoing studies at Columbia College Chicago, reflecting a commitment to professional development.