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Jessica Karm is an experienced customer success professional with a strong background in assessment solutions. Since July 2017, Jessica has held various roles at Criteria Corp, ascending from Customer Success Manager to Lead Customer Success Manager. Prior to Criteria Corp, Jessica worked as a Customer Success Manager at ITMedia, Inc., and held positions in sales and account management at Aflac, Coldwell Banker, Institutional Cash Distributors, Merriman Curhan Ford & Co., and Hewlett-Packard. Jessica earned a B.A. in Mass Communications from the University of California, Berkeley, demonstrating a commitment to effective communication and client relations.