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Nirupa Kashyap has a strong background in customer success and account management. Nirupa currently serves as the Head of Customer Success at Creativemass Pty Ltd, where they are responsible for establishing a strong foundation for global customer success and support functions. Nirupa formulates strategies for customer onboarding, implementation, and retention, leveraging their expertise in SaaS, Salesforce CRM, and business consulting. Prior to this, Nirupa worked as a Senior Customer Success Manager at Temenos Australia, where they provided strategic guidance to APAC-wide institutional clients. Nirupa also worked as a Senior Account Executive at Rubik Group, driving success across a diverse portfolio of institutional clients and dealer groups. In addition, Nirupa has experience as a Regional Client Service Manager at AXA and as a Project Manager at UniSuper.

Nirupa Kashyap has obtained a Certificate in Executive Management from Monash University and a Certificate in Financial Planning from the Australian Institute of Management. Additionally, they have received a Certificate in Project Management from Swinburne University of Technology and a Certificate in Digital Marketing from ADMA IQ. Nirupa has also completed a Coaching and Mentoring program at the International Coaching Institute. Furthermore, Nirupa holds an additional Certification in Digital Marketing from the Association for Data-Driven Marketing and Advertising (ADMA). However, specific start and end years for each educational experience and the month and year of obtaining the additional certification are not provided.