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Mary-Kay O'Brien has over three decades of experience in customer service and sales, currently serving as Sr. Manager of Customer Service & Sales at Crane Stationery since June 1984. In this role, Mary-Kay oversees a team dedicated to servicing stationery retailers and website customers. Previous positions at Crane include Director of Customer Service, Production Account Manager, and Business Development Manager, where responsibilities encompassed managing production orders, coordinating with clients, and overseeing operations for top accounts. Earlier experience includes administrative roles at Massachusetts College of Contemporary Arts and telecommunication data entry at Sprague Electric Company. Mary-Kay studied at Berkshire Community College from 1998 to 1999.