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David Parker, MBA, MHA, currently serves as the Lead Customer Experience Researcher at Cox Communications since November 2021. Previously, David held the position of Strategic Research Analyst at State Farm from May 2013 to November 2021, focusing on multi-channel text analytics and insights derived from customer feedback to inform business decisions. David's experience also includes roles such as Senior Strategic Planner at Yale New Haven Health System, where responsibilities encompassed strategic and business planning, and Founder/Partner/Lead Writer at GatorGurus.com, a successful web magazine startup. Earlier positions include Planning Analyst at Children's Healthcare of Atlanta and Consultant & Analyst at Oncology Solutions, LLC, with foundational experience as Healthcare Maven at Caredata.com. David possesses advanced degrees in Business Administration and Health Administration from Georgia State University and a Bachelor of Arts in Sociology from the University of Florida.