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Michaela Kimber is an experienced professional in customer success and eCommerce marketing, currently serving as the Director of Customer Success for Commerce at Coveo since October 2021, following roles such as Head of Customer Success for both Commerce and Qubit in the UK. Prior to joining Coveo, Michaela held positions including Customer Experience Manager at Bullitt Group Ltd and eCommerce Marketing Campaign Manager at Canon Europe Ltd, where responsibilities included customer experience strategy, marketing campaign development, and enhancing online performance for various clients. With a solid foundation in digital marketing, supported by multiple educational credentials including a Diploma in Digital Marketing from Oxford College of Marketing, Michaela Kimber has consistently focused on maximizing customer value and driving growth across diverse industries.